Customer Support

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What is a Site Owner?

A Site Owner is the person who has full access to the 24-7 Exhibits website. There will only be one Site Owner as this person is the one who signed up and purchased the 24-7 Exhibits website. They can create projects, edit and delete projects, add media, edit and delete media, create a blog, alter the look and feel of the website, grant or deny access to Contributors, Guests, and Visitors, choose to have their site public or private, and many other things.

What is a Contributor?

A Contributor is a person who can upload or delete media to a 24-7 Exhibits website. This person does not own the 24-7 Exhibits website, they only contribute media to someone else's. A Site Owner is the only one that can give access to the Contributor. The Contributor can only add media to a designated place within the Site Owners website. The Contributor can only delete the media that he or she added to the website.

What is a Guest?

A Guest is a registered user that can view any portion of the website by logging in. They can comment and add to the blog. They cannot upload or delete any files from the website.

What is a Visitor?

A Visitor is an anonymous web user. This person can only view the site if the site is public. They cannot post any comments.

What is a public site and how do I make my site public?

Any web user in the world can see a public site. Your site is public by default. This means that you, your Contributors, your Guests, and any Visitors can view your site. In order to add media to the website or alter it in any way, you, your Contributors, and your Guests must login first.

A site can be made public by logging in and navigating to the “Admin Tools” window. From this window click on “Modify Site Settings.” Scroll down to “General Settings” and click on “Public.” Once you save, your site will be public.

What is a private site and how do I make my site private?

A private site can only be seen by Contributors and Guests that you have granted access to. There will be no Visitors. Once you, your Contributors, or your Guests login, they will be able to see and contribute to your website.

A site can be made private by logging in and navigating to the “Admin Tools” window. From this window click on “Modify Site Settings.” Scroll down to “General Settings” and click on “Private.” Once you save, your site will be private.

What is a domain name?

A domain name is the web address commonly referred to as URL. Once you have a 24-7 Exhibits website your domain would look something like this: your_site_name.247exhibits.com. By telling friends, family, and colleagues this address they will be able to view your website.

Can I use my own domain name?

You have the ability to use your own domain name. This domain name needs to be purchased from companies like Go Daddy or Network Solutions. Once purchased you can use that name as your web address. For example, your original 24-7 Exhibits site domain name was your_site_name.247exhibits.com. You want to create your own branding for your company so you can purchase a domain (if available) that reads: your_site_name.com. This can be used instead of your_site_name.247exhibits.com.

How do I use my own domain name?

Your domain name can be added to your website by navigating to the Admin Tools section of your website. Then, click on Manage Domains. Add your own domain in the text box and click on Add. You can add as many domain names as you would like.

What is 24-7 Exhibits?

24-7 Exhibits is a web-tool that allows Site Owners to have their own private space online where Site Owners can display media in the form of images, video, and audio, blogs, organize and categorize their text and images, control who has access to see and add content to their site, and change their site's look and branding for an unbelievably low monthly fee that includes hosting 24-7 Exhibits never sleeps – it is showcasing your work, day and night, every day of the year. Your voice can be syndicated through portfolios displayed and organized in a multitude of different ways (as galleries, events, people, things, places, cases, stories, etc.), and your Contributors, Guests, and Visitors can be invited to contribute or not.

Who can use 24-7 Exhibits?

Professionals, teachers, families, students… anyone can use 24-7 Exhibits to showcase their images, and create their own private online community if they desire, within a safe, secure web-space that let's you be in control.

Why would I need Contributors?

When the Site Owner signs up for an account they own it. You can choose to sign up for 1 Contributor or multiple Contributors based on the options we have outlined on the pricing page sales.247exhibits.com/plan. If you only sign up for 1 Contributor, then you, the Site Owner, are the Site Owner/Contributor. If you sign up for the group accounts you will still be the Site Owner/Contributor, but you will also have the ability to have other Contributors to your website. This would be perfect for a classroom setting in which the student Contributors would be able to upload content to website and the class can view all the work in a safe and secure environment. This would also be useful for businesses, families, and students traveling abroad.

Why should I choose 24-7 Exhibits over any other media-sharing site?

24-7 Exhibits is for people who wish to have their own safe, secure web-space where they can control how their content is organized, delegate the uploading/downloading of content to Contributors, monitor site content before or after it goes live, and control who can view their site, all with a professional look and feel, your own domain name, an unlimited number of images protected from download, easy publishing tools including a blog, and Zero Downtime Network hosting by Rackspace®. We base our prices on the number of Contributors on your site, not the amount of space you use. All of this without lock-in! You can retrieve all of your content as one zipped file at any time!

24-7 Exhibits never sleeps – it is showcasing your work, day and night, every day of the year.

We also provide top customer service and flexible billing choices. And, if you need to upgrade to allow access for more Contributors, you can upgrade at anytime.

How do I log into my 24-7 Exhibits website?

From your website click the “Login” link on the upper right hand side of your page.

What if I forget my password?

From the login screen click on “Forgot your password?” This will take you to a page that will ask for you email address followed by correctly answering your security question. Once your email address and answer to the security question have been verified, you will be able to reset your password.

What is the site search feature?

This website has a search feature located on the home page. When you click on search a text box appears in which you type your search parameters. A list of items found will come up on that page.

What if I have more questions on 24-7 Exhibits?

First check our all of our FAQ. If you can't find what you need there, contact us

What credit cards do you accept?

Discover, MasterCard, and Visa

Do you take PayPal?

No. Currently, 24-7 Exhibits does not accept PayPal payments.

Is there really a free trial?

Yes! There is a 14-Day no obligation free trial. If you don't like 24-7 Exhibits you can cancel your plan before the trial ends.

What if I need more Contributors to have access to my site?

Upgrade features are not currently in operation. Please contact us for more information.

What if I need fewer Contributors to have access to my site?

Downgrade features are not currently in operation. Please contact us for more information.

Can I upgrade to the yearly plan or downgrade to the monthly plan?

Right now you can't change unless your current plan expires. You then have 30 days to decide which play, monthly or yearly, will work for you.

What is an anniversary day?

An anniversary day is the day of the month that you will be billed. If your first payment day was on the 1st through the 28th of any month, you will be billed on that day each month. If your first payment day was to be on the 29th through the 31st, than you will actually pay on the 1st of the following month. This anniversary day is the day you will be billed.

When am I going to get a bill?

You will be billed on your anniversary day. You will continue to be billed until you cancel your plan. An invoice will be sent to the email address that we have on record.

What's the difference between yearly plan and monthly plan?

A month-to-month plan allows you to cancel anytime. You will be billed monthly until your cancel. A yearly plan means that you will commit to our service for 1 year. You will be billed monthly, at a lower rate when compared to month-to-month. You will also get 2 Free downloads (valued at $49.95 each), one after the first 6-months and the second after the next 6-months.

How do I update my credit card information?

You will need to login into your account and navigate to “Admin Tools.” From here, click on “My Account.” Follow the onscreen instructions to update your credit card information.

What happens if I miss a payment?

If you miss a payment neither you will not be able to alter your site in anyway. Your Contributors will be unable to upload or delete any content from your site. Your site will still be live and Visitors will be able to view your site. If a Contributor tries to login to your site they will receive an error message explaining that the site is down. If you, the Site Owner logs into the site, you will immediately be taken to the “Update Billing” page and will not be able to navigate to any other page within your website. You will need to update your credit card information to a valid credit card that we can bill. If you take care of your bill before the next anniversary date, you will only be charged for the missed payment.

Your site will be live and the restrictions outlined above will be in effect until the next anniversary day after your first missed payment. At that time, your site will be temporarily disabled and only you, the Site Owner will have access to it. When you log in you will immediately be taken to the “Update Billing” page. If you update your billing information during the 2 months that your site is disabled you will be charged for the missed month and the next month at the same time. This will be your new anniversary day.

Your site will be disabled for 2 anniversary dates. After that, if you have not updated your billing information, we will terminate your account and delete all of your content.

If you are on the yearly plan, in addition to the steps outlined above the following applies.

If you make your payment during the month that the site is still live, you will regain access to your site and the original anniversary day is still in effect. If you pay during the second month after the missed payment, then we will charge you for the 1 missed month and the next month. This will be your new anniversary day. In addition, your plan will expire 1-month later than the original expiration date. If you make your payment during the 3rd month after the missed payment, then we will charge you for the 1 missed month and the next month. Your payment day will be the new anniversary day and we will extend your plan expiration by 2 months.

How do I cancel my plan?

You will need to login into your account and navigate to “Admin Tools.“ From here, click on “Cancel Account.“ Follow the onscreen instructions to cancel. Cancellation of an account does not reduce your obligation to pay for any remaining periods of service.

How do I get to “Admin Tools”?

Once you are logged in as a Site Owner, click the link titled "Admin Tools" in the upper right hand corner of your home page. You are now viewing the “Admin Tools” page

How do I alter my Sites title and search engine keywords?

To alter your website title, slogan, keyword, or description, go to "Admin Tools" and click on "Modify Site Settings" and scroll down to "General Settings." Here you can alter the title which gives your website a title that is placed at the top of your web browsers window. You can also alter the slogans, keywords, and description of your site. These words will help search engines find your website.

How do I alter my Contact Information?

To alter the Company Name, Address, Phone Number, Fax Number, Email go to "Admin Tools" and click on "Modify Site Settings" and scroll down to "Contact Information." The purpose of this information is to allow Contributors, Guests, and Visitors to see where you are located. This information is shown to the Contributors, Guests, and Visitors when they click on the "Contact" link located on the menu bar at the top of the home page. This is where they also will be able to send email to the account you specified. You also have the option to specify whether or not you want the Contributors to see your email address. If you choose to hide your email address, they still will be able to send you email's via the site's contact form.

How do I edit the look (color scheme) of my website?

The look and feel of your website is important. If you click on "Admin Tools", then "Modify Site Settings", and scroll down to "Color Settings" you have the ability to alter the color of your site. You have the option to select one of the preset color schemes or create your own.

How do I change the Header of my website?

The Header is the very top of your website. Your site name and site slogan (provided you want the name and/or slogan to appear) are included in the header. You have the option of using one of the preset headers or you can upload your own.

What are the Automatic Approval Settings?

Automatic approval settings can be found by clicking on "Admin Tools", then "Modify Site Settings", and then scrolling down to Automatic Approval settings. These settings allow you to approve an upload to your site. If you don't approve of the content that was uploaded, no one will ever see it except you during the approval process. You can have it set so you receive an email when someone uploads information to your site. If you leave the settings on “Auto” the files, comments, etc. will automatically appear on your website without your approval.

How to prevent/allow the public to view my email, full name, and address?

Profile Settings can be found by clicking on "Admin Tools", then "Modify Site Settings", and then scrolling down to Profile Settings. By using these settings, you have the option to hide your email address as well as your full name and business address.

How do I change the “Project,” “About,” and “Blog” sub-menu to something that reflects my work?

To offer even more customization, you have the ability to change the "Project," “About,” and “Blog” menu bar in the header to any term you desire. You also have the ability to set a desired number of links to have in that menu. You also have the ability to set the number of links to display in the blog menu. By clicking on "Admin Tools", then "Modify Site Settings", and then scrolling down to Menu Settings, you can alter Project menu name as well as set the number of links in the Project and Blog drop-down boxes.

How do I control the media uploads (size, type) for my site?

You have the ability to control the size and the type of media files your Contributors upload. By clicking on "Admin Tools", then "Modify Site Settings", and scrolling down to Upload Settings, you can change the size and type of media files. The size of each file can be no bigger than 10 MB. 24-7 Exhibits will be able to handle any type of file uploaded, but we cannot guarantee that every file will be able to be displayed. The file types listed will work with 24-7 Exhibits and you as the Site Owner have the ability to limit what your Contributors can upload.

What are projects?

A project is a way to organize your various files and/or clients. Maybe you want to have individual clients and give each of them a part of your site or maybe you want to organize your photography into various sub-groups. This way potential customers, Contributors, Guests, and Visitors can easily find what they need.

How do I add projects to my site?

By clicking on "Admin Tools" from the home page you can add projects to your site. Once you click on "Add projects" a screen will appear asking for the title, location, client, people, and summary of the project. Once all of the information is filled out (you do not need to fill every text box), click on the "Add" button. This will add the project to the project list which you can access from the menu bar at the top of the page.

How do I add media (audio or video) or links to my site?

Start from the home page and click on the "Admin Tools" link, then click on the "Add Media" link. Here you place a title for the media you would like to add and then you can either add it from a file on your computer or from a URL.

How do I Manage the Contributors and Users on my site?

You have the ability to alter the Contributors on you site. By clicking on "Admin Tools" followed by "Manage Contributors" or “Manage Guest” you gain access to your Contributor and Guest list. Here you can delete individually Contributors or Guests. You can also give a Guest more access by promoting them a Contributor. You can also make contributors Guests by demoting them.

How do I Manage the Projects on my site?

You have the ability to alter the various projects on your site. By clicking on "Admin Tools" followed by "Manage Projects" you gain access to your project list. Here you can delete or alter individual projects.

How do I Modify the Blogs on my site?

You have the ability to alter the various Blogs on your site. By clicking on "Admin Tools" followed by "Manage Blogs" you gain access to your blog list. Here you can delete or alter individual blogs.

How do I Manage the Comments on my site?

You have the ability to alter the various comments on your site. By clicking on "Admin Tools" followed by "Manage Comments" you gain access to the comments for your projects/media/blogs. Here you can delete or alter individual comments.

How do I Manage the Tags on my site?

You have the ability to alter the various tags on your site. By clicking on "Admin Tools" followed by "Manage tags" you gain access to the tags on the media you uploaded. Here you can delete or alter individual tags.

How do I Manage the Media/Links on my site?

You have the ability to alter the various Media/Links on your site. By clicking on "Admin Tools" followed by "Manage Media/Links" you gain access to your media/links list. Here you can delete individual media/links.

How do I Sort the Projects on my site?

By clicking on "Admin Tools" followed by "Sort Projects" you gain access to your project list. Here you can sort the order of your projects by clicking on them and dragging them to the position you desire them to appear in your project list. The ones outlined in a box are the projects that will appear in the drop-down menu in the header of the page. The other projects you can still access, you just need to click on the "All Project" link in the project drop-down menu. When you are done sorting make sure to click on the "Save Project Order" button on that page.

How do I Sort the Media/Links on my site?

By clicking on "Admin Tools" followed by "Sort Media/Links" you gain access to your Media/Link list. Here you can sort the order of your Media/Links by clicking on them and dragging them to the position you desire them to appear in your Media/Link list. The ones outlined in a box are the Media/Links that will appear in the drop-down menu in the header of the page. The other Media/Links you can still access, you just need to click on the "All Media/Links" link in the project drop-down menu. When you are done sorting make sure to click on the "Save Project Order" button on that page.

How do I Sort the order of my project's photos?

By clicking on "Admin Tools" followed by "Manage Projects" you gain access to your Projects list. Choose the project that you would like to work with and click "Manage Photos". Here you can sort the order of your photos by clicking on them and dragging them to the position you desire them to appear in your photo slideshow. When you are done sorting make sure to click on the "Save Project Order" button on that page.

What is an icon and how do I set an icon?

You also have the ability to select an icon that will appear next to your project in the project menu. To set the icon that you want to represent your project, go to “Admin Tools.” From here go to “Manage Projects” and then click “Manage Photos” under the project that you would like to create an icon for. Next, click “Set Icon” under the picture you would like to use as an icon. This photo will appear on both the “Projects” dropdown menu and on the Projects page.

How do I Edit the Home page on my site?

You have the ability to change the look and feel of your website. By clicking on "Admin Tools" and then "Edit Home" link. Once you click on it you are now on the "Edit Home" page. You can edit the title of your home page as well as the body of text you would like to appear on that page. Make sure to click on "Save Page" to save all of your changes. You can now access those changes by clicking on "Home" in the header menu.

How do I Edit the About on my site?

You have the ability to change the look and feel of your website. By clicking on "Admin Tools" and then the "Edit About" link. Once you click on it you are now on the "Edit About" page. You can edit the title of your home page as well as the body of text you would like to appear on that page. Make sure to click on "Save Page" to save all of your changes. You can now access those changes by clicking on "About" in the header menu.

How do I change my Password?

You can change your password by going to "My Profile" and then click on "Change Password."

How do I change the information in my profile?

Your name, address, and email for the profile can be found by clicking on "My Profile" and then clicking on "Edit My Profile."

How do I view the latest blog entry?

The home page lists the most current blogs. You can also access all of the blogs by clicking on "Blog" in the header menu followed by "View All blogs" in the sub-menu.

How do I view the media and links?

The most current media/links have a link right on the home page. You can view additional media/links by clicking on the Media/Links link on the home page.

How do I view all projects?

Click on the "Projects" menu bar in the header then click on "All Projects."

How do I contact 24-7 Exhibits for further questions?

Please use our contact form located here.